Terms and Conditions

As of: 26.04.2025

§ 1 Scope and Basic Provisions

(1) These General Terms and Conditions apply to all contracts concluded with us as the provider (CYL Health GmbH, hereinafter referred to as "SANOPAL") via the website www.sanopal-basic.com. Deviating terms and conditions of the customer are not recognized unless we expressly agree to their validity in writing.

(2) These terms and conditions apply to both consumers and entrepreneurs. Entrepreneurs within the meaning of these terms and conditions are natural or legal persons or partnerships with legal capacity who act in the exercise of their commercial or independent professional activity when concluding a legal transaction.

(3) Customer service and complaints should be directed to:
SANOPAL Health GmbH, CYL Health GmbH, Lamberggasse 40, 8225 Pöllau
Email: office@cyl.at

(4) You can also submit complaints via the EU Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr

(5) Our webshop is operated by CYL Health GmbH. We trade in dietary supplements, provide information about our products, and promote their sale.

§ 2 Conclusion of Contract

(1) Our offers in the online shop are non-binding and subject to change.

(2) Your order constitutes a binding offer to us. The contract is only concluded when a shipping confirmation is sent. The automatic order confirmation email does not constitute acceptance.

(3) Billing is in EUR, and in CHF for customers from Switzerland. Orders are only possible in household quantities and by persons of legal age.

§ 3 Subscriptions

(1) SANOPAL offers the possibility of entering into regular delivery agreements (subscriptions) for a term of 6 months.

(2) After expiration, the subscription is automatically extended indefinitely unless canceled with a notice period of 4 weeks.

(3) Cancellations must be sent in text form to office@cyl.at. A cancellation during the subscription term takes effect only at the end of the already paid period.

(4) Price changes after the subscription term will be announced with 4 weeks' notice. If not accepted, the subscription ends automatically.

§ 4 Prices

(1) All prices include statutory VAT (for consumers) or exclude VAT (for entrepreneurs), unless otherwise stated.

(2) The shopping cart displays the total amount including shipping costs.

§ 5 Payment Terms and Default

(1) Payment is possible via credit card or PayPal.

(2) In the event of late payment, we are entitled to charge statutory default interest as well as dunning and collection fees.

(3) The goods remain the property of SANOPAL until full payment is received.

§ 6 Money-Back Guarantee

You can withdraw from the contract within 30 days without giving any reason, provided the product is unopened. The withdrawal must be declared by email to office@cyl.at.

§ 7 Delivery, Shipping, Default of Acceptance

(1) No shipping costs apply.

(2) Delivery time is 3–5 business days. Delivery is only made to addresses within the EU.

§ 8 Minor Performance Deviations

Minor, objectively justified deviations (e.g., color, structure) are permissible.

§ 9 Damages, Product Liability, Warranty

(1) Legal liability provisions apply. For entrepreneurs, we are not liable for slight negligence or lost profits.

(2) The warranty period is 24 months for consumers, 12 months for entrepreneurs.

(3) Entrepreneurs must report defects in writing within 1 week. For hidden defects, the period begins upon discovery.

(4) We bear return shipping costs in case of defects. Please contact our customer service for this.

§ 12 Right of Retention

A right of retention exists only for defects acknowledged by us or established by final court decision.

§ 13 Right of Withdrawal in Distance Selling

(1) You have the right to withdraw from the contract within 14 days without giving any reason. The period begins upon receipt of the goods.

(2) To exercise the right of withdrawal, a clear declaration is sufficient (e.g., email to office@cyl.at).

Consequences of withdrawal:

Return the goods within 14 days at your own expense.
We will refund all payments including standard shipping within 14 days.
The refund will be made using the same payment method as the original order.

Exceptions:
The right of withdrawal does not apply to sealed products that are not suitable for return for hygiene reasons once opened.

§ 14 Sample Withdrawal Form

(If you want to withdraw from the contract, please send this form to office@cyl.at)

I hereby withdraw from the contract concluded by me for the purchase of the following goods:

Ordered on / received on:
Name of the consumer:
Address:
Date:
Signature (if on paper):

§ 15 Governing Law and Jurisdiction

(1) Austrian law applies. The UN Sales Convention is excluded.

(2) For entrepreneurs, the place of jurisdiction is Graz. Consumers may sue at their place of residence.

§ 16 Data Protection, Address Changes, Copyright

(1) Your data will be stored and processed for contract fulfillment. Changes of address must be reported.

(2) All content such as logos, texts, and images are protected by copyright and may not be used without permission.

(3) Further information is available in our privacy policy.

§ 17 Liability

(1) We are fully liable for intent and gross negligence, as well as for damage to life, body, and health and under product liability law.

(2) For simple negligence, we are only liable for the breach of essential contractual obligations (cardinal obligations) and limited to the foreseeable, typical damage.

(3) Any further liability is excluded.

§ 18 Intellectual Property

All content published on our website (logos, texts, images, videos, etc.) is subject to our copyrights and usage rights. Use without express consent is not permitted.

§ 19 External Links / Disclaimer

We accept no responsibility for the content of external websites to which we link. Responsibility lies with the respective provider.

§ 20 Amendments to the Terms and Conditions and Discontinuation of Operations

(1) We reserve the right to amend these terms and conditions, provided the changes are reasonable for you. You will be informed of significant changes four weeks before they take effect. If no objection is made, the changes are deemed accepted.

(2) If you object, we reserve the right to terminate the contractual relationship at the time the new terms come into effect.

(3) We are entitled to discontinue the operation of our website at any time.